DELIVERY & RETURNS
If an item of jewellery is in stock, we provide a same-day service in the M25 area if we receive a bank transfer before 1pm or payment in-store. Call 0800 043 3573 free to speak to a jewellery advisor
If we have the item in stock, and you order by debit or credit card before 1pm, we will deliver your purchase to you within 3-4 days. For orders over £150 we regret that we can only deliver to the cardholders' address to protect the cardholders' security. It may be possible to make special arrangements on request.
Items listed under 'Express Delivery' are items which are currently in stock and can be delivered the next day if funds have cleared or within 5-7 days depending upon the method of payment and the rate at which the payment clears.
Our jewellery is of the highest quality, but if you are not fully satisfied with your purchase, and you return it to us within 14 days we will fully refund you for the item. Please do not send the item through the normal post as we cannot be responsible for lost items. All items must be returned either by courier or recorded delivery with cover for the item value in case the item is lost.
We offer a 14 day full money back guarantee on all our jewellery except earrings. The item must be as sold, unworn and returned within 14 days of invoice. If you need to return an item by post please send to:
London Diamond Bourse
100 Hatton Garden
Alternatively you can call 0800 043 3573 to arrange an appointment to come in and return your item.
Please see our Terms & Conditions for more information.