Terms and conditions of sale for Hatton Jewels
These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 6241877, and whose Registered Office Address is 139, Cranbrook Road, Ilford, Essex IGI 4PU.
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.
When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.
Christmas Delivery & Return Policy
We have extended our return policy for the Christmas period, and items purchased within the month of December can be returned up until 6th January.
Cancellation & Return
We are confident you will be delighted with your Hatton Jewels purchase.
However, you do have the option of returning items to us within 14 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:
- In the same condition they were received
- With all original paperwork and documents
- In the original packaging
- Via the returns procedure detailed below
Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
Call us on 0800 043 3573 or e-mail email@example.com within 14 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.
- Address your package to Hatton J Ltd, London Diamond Bourse, 100 Hatton Garden, London, EC1N 8NX. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.
- Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.
Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.
Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.
For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.
All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.
Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.
Information on our website
Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.
If you have a complaint or concern please contact:
Hatton Jewels Ltd
London Diamond Bourse
100 Hatton Garden