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    Bespoke Jewellery

    Bespoke Jewellery

    Finding your inspired design

    Working with one of our experienced team, we discuss with you the kind of design you have in mind and the style of jewellery you would like us to create. We take inspiration from many different places in order to be able to find just the right ideas to work your imagination and the perfect piece just for you. Our highly skilled and experienced team will be able to guide you with information and options through every step.


    We work to create as many visuals for you as possible so that you can picture just how your bespoke piece of jewellery will be finished. With sketches and samples as well as loose stones so that you can hand select your own gemstone.

    Once each of the details has been selected we can create final sketches and CAD images for you to view and ensure that we have captured the perfect essence of your design.

    We create the design in our boutique Hatton Garden workshop.

    Our master craftsmen will take each design feature and create the perfect finished piece of jewellery, using many modern and also traditional methods to ensure the fine and exquisite details are included and hand finished to perfection.

    It’s ready

    Once your piece of jewellery has been cleaned and finished to the highest quality we will provide you with a presentation box when you come to collect. Hoorah!

    We want you to wear and enjoy your jewellery for years to come, our aim is to help create lasting memories and as well jewellery so that you are able to start your own unique story to your own creation.

    How long does it take to make a piece of bespoke jewellery?

    This very much depends on the complexity of the piece we design, it can be from as little as two weeks to eight weeks if you are sourcing specialised gemstones or very specific materials. Usually it is a good idea to allow two to four weeks from start to finish.

    How much does is cost to make bespoke jewellery?

    Bespoke jewellery commissions depend completely on the materials used, so the price is hard to determine. It’s normally cheaper than you might think, but it depends on the quality and size of any gemstones used. If you are after just a simple engraving, these can be done to a high standard and at a very reasonable price, but if it is a completely bespoke design with more work required than there will be additional costs. We are always happy to be able to provide you with a no obligation quote and provide you with full details for the costs. Alternatively if you are working to a specific price range we can show you pieces and design available with this in mind.

    What type of jewellery can I create?

    The sky’s the limit as they say, and it’s very true when it comes to bespoke jewellery. No designs can seem to extravagant nor too simple when it comes to making the perfect individual piece, the design possibilities are endless.

    "I just want to say a massive thank you - the ring is beautiful and I think your judgement on the flatter curve vs. the d shape was definitely the right one. Also, you were right about the spec of the diamond (of course you were going to be!). The diamond seems materially bigger than I remember and it must be because it raised that little bit higher - it really is a beautifully simple ring. I am super excited to wear the full set come September.
    Virtual Appointments


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    Looking for inspiration? Browse our collections.

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU


    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.


    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.


    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com