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    Bespoke Jewellery

    Bespoke Jewellery

     

    Your imagination knows no limits and neither does ours, use your creativity and our jewellery expertise to create the piece of your dreams. Exquisite bespoke jewellery meticulously handcrafted in the heart of London, showcasing excellent craftsmanship and elegance.

     

     
    The Process

     

    Our bespoke jewellery service offers a personalised and unique experience, collaborate closely throughout the whole process with our expert team to bring your vision to life.

     

     

    From discussing ideas and selecting gemstones to the final design, we tailor each piece to meet your individual preferences, ensuring it reflects your style and sentiment.

     

    Appointments

    Book an appointment to speak with one of our expert team

    Inspiration

    Browse our Made-To-Order Jewellery Collection to find inspiration for your piece.

    Bespoke Redesign

    If you already have a item of jewellery you would love to have remade to give it a new lease of life, our highly skilled team can help you with that, simply give us an email or call to speak to a member of our team.

    If you already have a item of jewellery you would love to have remade to give it a new lease of life, our highly skilled team can help you.

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    Get in touch email us at info@hattonjewels.com or call us on 0203 116 0069

    Find Out More

    Read our Bespoke Service FAQ’s to find answers to your questions or get in touch via our email info@hattonjewels.com or to speak to a member of our team call us on 0203 116 0069

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    At Hatton Jewels, we take pride in being a premier destination for bespoke jewellery in Hatton Garden, London. Our dedicated team of skilled artisans and designers are committed to turning your dreams into reality with our exquisite bespoke jewellery designs. Whether you're looking for bespoke engagement rings, custom necklaces, or unique pieces that reflect your personal style, we're here to bring your vision to life.

    Why Choose Hatton Jewels for Bespoke Jewellery

    Unparalleled Craftsmanship

    Our bespoke jewellery is crafted with unparalleled attention to detail and precision. Every piece is a testament to the exceptional craftsmanship that defines Hatton Jewels.

    Bespoke Jewellery Design

    Collaborate with our expert bespoke jewellery designers to create a one-of-a-kind piece that perfectly captures your individuality. From concept to creation, we ensure a seamless design process.

    Customised Engagement Rings

    Explore our collection of bespoke engagement rings in Hatton Garden. Our skilled artisans will work with you to design a ring that symbolises your unique love story.

    London's Finest Bespoke Jewellers

    With a legacy rooted in the heart of Hatton Garden, we stand as one of London's finest bespoke jewellers. Our passion for craftsmanship and dedication to excellence set us apart in the world of custom jewellery.

    Loose Gemstones in Hatton Garden

    Choose from a stunning array of loose gemstones sourced from the finest suppliers. Our experts will guide you in selecting the perfect gemstone for your bespoke jewellery.

    Design Your Own Jewellery Experience

    Whether fashioning your own engagement ring in the heart of London or crafting bespoke necklaces and rings that resonate with your distinct style, our team of skilled experts, coupled with cutting-edge 3D imaging technology, ensures precision in translating your vision. Witness the magic as your envisioned piece comes to life on-screen, offering a preview of its final form before our master craftspeople meticulously bring it into existence.

    Visit Hatton Jewels for Unforgettable Bespoke Jewellery

    Discover the world of bespoke jewellery at Hatton Jewels. Our commitment to excellence, combined with our passion for design, ensures that every piece tells a story as unique as you are. Book an appointment at our Hatton Garden showroom and let us turn your bespoke jewellery dreams into reality.

    Book an Appointment
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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
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    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com