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    Everything you need to know about Bespoke Jewellery


    This week we’re looking at the ever growing trend of bespoke jewellery design. We’re hearing more and more from customers they want more unique, and personalised design options for their jewellery, so let's take a look at all the different personalisation options there are out there, how jewellers can help with designing the piece and how much cost is involved in creating a bespoke piece of jewellery.

    Bespoke Jewellery designs

    In honesty, at Hatton Jewels we can create and piece of jewellery you can possibly dream up. You can select the styles, hand pick the diamonds and/or gemstones in just about any configuration imaginable. But, starting with a blank white page, so to speak, is often the hardest thing to do, and the reason a lot of people will choose not to go about creating a completely unique piece.

    A recent beautiful bespoke ring designed by one of our customers!

    That’s where jewellers can help. Often, customers have found a few pieces of jewellery to take inspiration from, but want to combine different elements of the design. At Hatton Jewels, we offer a design process that helps visualise your idea in 3D before any expensive manufacturing has been done. This process uses software named AutoCAD, (computer aided design) to fully realise the jewellery piece before it goes to the workshop to be made. It’s during this stage of bespoke jewellery creation that any feedback and amends can be taken in and reworked, so you can be sure that the jewellery piece will be exactly as you imagined it when you first open the box.

    This type of experience is also cheaper than you might think (depending on which gemstones, metals and styles you choose), and can be a very rewarding experience. To find out more about this, contact our master jewellers who will be able to help guide you through this process.

    Jewellery Engraving

    Hatton Jewels can also engrave any item you buy from us with your own unique message. However, you must ensure that you have the correct ring size before engraving, because we cannot fully refund items that have been personalised.

    Designing a bespoke diamond ring

    Designing a bespoke diamond ring can be a little easier than a completely unique jewellery piece, as the entire design and selection process can be done simply and easily online. Just visit our Build your own Jewellery section on our website, which takes you through step-by-step selecting the mount, the diamond shape and all of the different options around gemstones.

    Our master jewellers are always on hand to help you in designing the ring to match your needs. If you need more information, why not get in touch or book an appointment at our boutique shop in Hatton Garden, London’s famous jewellery quarter or please call us on 0203 116 0069 or just email info@hattonjewels.com to schedule an appointment.

    Why not share a picture of your own bespoke jewellery piece with us? We love to see all of the various different designs and styles!

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU


    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.


    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.


    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com