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    Frequently Asked Questions

    Jewellery Valuation

    Short Description

    Frequently Asked Questions about Hatton Jewels

    Why are there so many Jewellers in Hatton Garden?

    Hatton Garden has been a hub for the jewellery trade for over 200 years. The area started attracting jewellers in the 1800s because of its proximity to the rich clientele in the West End. As the demand for jewellery grew, more Hatton Garden Jewellers began opening shops in Hatton Garden, creating a competitive and thriving marketplace.


    Which part of London is Hatton Garden?

    Hatton Garden is located in the Holborn district of the London Borough of Camden, near Farringdon station and the historic Clerkenwell area.


    Why is Hatton Garden famous?

    Hatton Garden is famous for its long history as a jewellery hub and its reputation for exquisite and unique one-off pieces. The area gained further notoriety after the infamous Hatton Garden heist in 2015, which involved a group of burglars stealing millions of pounds worth of jewellery and gems from a safety deposit box vault in the area.


    What is the best jeweller in the world?

    While there are many renowned jewellers around the world, Hatton Jewels is one of the most famous and reputable. The company has gained its reputation through its exquisite one-off items, although it also sells more widely available pieces, such as the Cartier Love Bracelet.


    Which area in London is best for jewellery?

    Hatton Garden is the go-to area for jewellery shopping in London, with over 300 jewellery businesses located in the area. Visitors can explore the many independent jewellers, as well as the Hatton Garden market, which offers a wide range of antique and modern jewellery, gems, and precious metals.


    Can you negotiate in Hatton Garden?

    While bargaining is still commonplace in Hatton Garden, customers should focus on the value of the item and the service they receive, rather than solely on the price. Bargaining may lead to lower quality or misleading discounts, and bespoke items are unlikely to be heavily negotiated.  


    How much can you haggle in Hatton Garden?

    The level of bargaining in Hatton Garden depends on the item and the service provided. Customers looking for pre-produced mass-produced items may have more bargaining power, but those looking for bespoke pieces should expect to pay for the expertise and service provided.


    What is the biggest jewellery theft in the UK?

    The Hatton Garden heist in 2015 is considered the biggest jewellery theft in the UK, with over £14 million worth of jewellery and gems stolen from a safety deposit box vault in the area. The Brinks-Mat Robbery in 1983 is another infamous jewellery heist that took place in the UK, where gold bullion and diamonds worth £26 million were stolen from a warehouse in Heathrow.


    Is Hatton Garden cheaper than the high street?

    Hatton Garden is often 50% cheaper than the high street, thanks to the intense competition among the many independent jewellers in the area. Shopping with small companies can provide much better value, as the markup is often lower than that of more prominent jewellery companies.


    Do you need to book Hatton Garden?

    Hatton Jewels require a booking in advance for all appointments, however, we also offer a range of services that don't require customers to visit in person. Customers can purchase ready-to-wear jewellery on the website and have it sent by insured post, and bespoke commissions can be arranged through phone calls and emails with high-resolution photographs and videos.


    How much should he spend on an engagement ring?

    The amount one should spend on an engagement ring is highly subjective and depends on the individual's personal circumstances. There is no fixed rule or pattern regarding how much should be spent. While the traditional guideline of spending three months' full salary on an engagement ring was popular in the past, it may not be practical or relevant in today's context where the cost of living has increased. It is recommended to consider your budget and priorities when selecting an engagement ring. Additionally, considering pre-owned diamonds can be a great way to maximise your budget and find unique options.


    What is the average carat engagement ring?

    The average carat weight of an engagement ring varies from company to company and can also depend on the location within the UK. Market trends and fashion preferences also influence the average carat weight chosen for engagement rings. In recent years, with the rise of social media platforms like Instagram, there has been a growing trend of larger, lower-quality stones becoming more popular. However, it's important to remember that the choice of carat weight ultimately comes down to personal preference and budget considerations. At Hatton Jewels, we offer a wide range of engagement rings with varying carat weights to cater to individual preferences.


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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU


    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.


    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.


    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com