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    Fine Jewellery Care Tips

    Fine Jewellery Care Tips

    Fine jewellery is as much an investment as a precious, treasured possession and needs to be treated with the up most care to ensure that it lasts a lifetime.

    To guarantee that your jewels stay in the finest condition we've compiled some of our top tips for you, focusing on how to care for your diamonds, coloured stones and precious metals.


    General Jewellery Care Tips

    -       Ensure that your jewellery is stored in a clean, cool dry place

    -       Be aware that jewellery, if stored together can become scratched.  To avoid this, keep individual pieces separate, either in different compartments, boxes or wrapped in soft tissue paper.

    -       When removing jewellery from your person, be careful not to place it anywhere that it can be lost or damaged, especially on the edge of a sink!

    -       At Hatton Jewels we are happy to aid you in the cleaning and/or re-polishing of your jewellery.  We recommend cleaning every six months.  This can either be done using an ultrasonic cleaning machine or steaming machine to remove everyday dirt and grime.

    -       At Hatton Jewels we also recommend visiting us to check the setting for any loose claws to avoid losing any stones.  This should be done at least once a year or if your jewellery received any knocks.


    Diamond Jewellery

    We’re sure you’ll agree that there’s no precious stone quite like a diamond!  Popularly used in engagement rings, wedding bands, studs and pendants, many people wear their diamonds as their everyday jewellery.  Though a very durable substance, diamonds do still require proper maintenance to avoid them becoming smudged, soiled or dusty. 

    Cosmetics, soaps and even the natural oils in our skin can cause a film to coat the stone, thus dulling the sparkle where there is less light entering and exiting the stone.

    -       Avoid wearing your diamond jewellery, especially rings when carrying our rough work.  Despite being one of the hardest natural materials, a sudden, sharp blow can still cause the stone to chip.

    -       Don’t expose your diamonds to chlorine, bleach or household chemicals as this can discolour your jewellery.  Also ensure that you remove your diamond jewellery before entering chlorinated water.

    -       Diamonds can be cleaned at home using commercial jewellery cleaner, an ammonia and water mix or a mild detergent.  Apply the cleaner using a soft brush do dislodge and remove dust and dirt that may have gathered the setting.  Alternatively we can professionally clean your diamonds at Hatton Jewels.


    Precious Coloured Gemstones

    There is a wide range of bright and beautiful coloured gemstones, some of which require more attention and specific care than others.  Below we've detailed general care for coloured stones as well as steps that should be taken with more fragile jewels.

    -       Some natural gemstones may have been subjected to treatment or enhancement from the point of extraction from the earth.  These treatments are traditionally accepted jewellery industry practices.  Should you need more information about how to care for a treated stone, please contact us at info@hattonjewels.com.

    -       When removed from your person, simply wipe your stone with a slightly damp, soft, clean cloth.  This should help to restore the stone lustre and ensure that it is clean prior to storing.

    -       As you would with any fine jewellery, keep pieces in individual soft pouches, boxes or wrapped in soft tissue.

    -       Avoid exposing your precious/semiprecious gemstone to salt water, harsh chemicals, chlorine and detergents.  Over time these can erode the finish and polish of your stone.

    -       Always apply cosmetics, perfumes and hairspray before your jewellery.  Failure to do so may cause the stones to become dulled. 

    -       Make sure to wipe gemstones after wearing to remove any chemicals, oils or perspiration that it may have come into contact with.

    -       Avoid subjecting your gemstones to sudden changes in temperature.

    -       If you own Emeralds, please make sure to take extra care as they are amongst the most brittle gemstones.  Avoid wearing when carrying out household chores or any other activities where they may become damaged or come into contact with hard surfaces.

    -       Avoid dropping emerald jewellery as this may cause the stone to shatter or chip.


    Cultured Pearls

    Pearls are amongst the most delicate precious jewels and should be treated with great care.  Cultured Pearls are formed when an irritant is introduced into a mollusc which causes it to secrete a substance called nacre which covers the irritant and produces the pearl. Nacre gives pearls the rainbow of colours and lustre that makes these gemstones so treasured, but its delicate nature also makes pearls particularly susceptible to damage. For this reason you should be extra careful with your cultured pearl jewellery.

    -       Always apply cosmetics, perfumes and hairspray before your jewellery.  Failure to do so may cause the stones to become damaged. 

    -       When removed from your person, simply wipe your pearls with a slightly damp, soft, clean cloth.  This should help to restore the stone lustre and ensure that it is clean prior to storing.

    -       You can also wash your pearl jewellery with mild soap and water. Do not clean cultured pearls with any chemicals, abrasives or solvents. These substances can damage your pearls.

    -       Ensure that pearl jewellery is stored carefully in a box, pouch or in tissue paper and separate from other pieces of jewellery.  A pearl's surface is soft and can be scratched by hard metal edges or by the harder gemstones of other jewellery pieces.

    For further reference see the below chart detailing care for precious gemstones and pearls:


    Toughness (Moh's Scale)

    Boiling/Hot Water Safe

    Soap Safe





























    Caring for your Gold Jewellery

    Gold jewellery comes in many different carat weights and colours but the most common are 18ct yellow gold and 18ct white gold.  Despite this, the cleaning and care of gold remains similar across the majority of different types.

    -       Ensure removal of gold jewellery before washing or cleaning.  Soaps tend to cause a film over gold which can dull its appearance.  By preventing this from building up, the need for cleaning will reduce.

    -       Commercial precious metal cleaners can be used on your gold jewellery as well as using a soft chamois cloth.  This is a cost effective way of bringing back the shine to your gold.

    -       If your gold jewellery doesn't contain coloured gemstones, ultrasonic machines can be used to clean it.  This can be done at Hatton Jewels.

    -       Avoid contact with chlorine.  At a high temperature, chlorine can also permanently damage and discolour your gold jewellery.  Due to this we would recommend removing jewellery whilst using chlorine bleach or whilst in a chlorinated pool.

    -       To remove any tarnish on your gold jewellery at home, you can simply use soap and water mixed with a few drops of ammonia.  Carefully brush the solution onto the jewellery a soft bristle brush or toothbrush.  After brushing, rinse with lukewarm water and allow time to dry.  For heavier tarnishes, please feel free to contact Hatton Jewels as we can consult with you as to the best cleaning procedure.

    -       If your gold jewellery becomes soiled with grease, it can be removed by dipping into plain rubbing alcohol.  Avoid doing this if the jewellery is set with coloured gemstones.

    Caring for your Platinum Jewellery

    Platinum is a popular metal choice for fine jewellery due to both its rarity and its durability. It is also tarnish resistant and won’t discolour when exposed to chlorine and other chemicals.  Despite the durability of platinum compared to other precious metals, caution still need to be taken over the care of platinum jewellery.

    -       Platinum jewellery can be cleaned the same way as other precious metals (see above). A professional cleaning is recommended every six months to keep your platinum jewellery in the best condition.

    -       Take care to store platinum jewellery carefully and separately, without allowing pieces to touch each other because platinum, though durable, can be scratched.

    -       Signs of wear can eventually appear on platinum. However, due to the metal's durability there is usually little metal loss from the scratch. If visible scratches do appear, please contact Hatton Jewels to arrange a re-polish of your ring.

    With careful care and maintenance following the tips above, you’ll be sure to keep your fine jewellery looking pristine for a lifetime and beyond!

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    Hatton Jewels,
    5 Hatton Place,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU


    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.


    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.


    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com