X Items in my bag 0
    0 £0.00
    Menu x

    Fixing a broken wedding ring, how to repair and restore your ring

    This week on the Hatton Jewels blog, we’re going to take a look at some of the ways you can repair a broken wedding ring, or any jewellery that needs some repair. Jewellery often has a huge sentimental value attached to it, especially wedding rings, and if the worst has happened, here’s what you can do to fix and restore your broken jewellery to its original splendour.  

    Fixing wedding bands and jewellery at home

    Some metals and problems are significantly more simple to fix with regard to jewellery and rings. Wire rings that have become misshapen or bent can be easily twisted back into the original shape, and jewellery made of flexible or malleable material can be mended with a wooden mallet and a mandrel, or with the metal rod that a ring is placed on to measure ring sizes.

    If you have a ring made of a softer metal, such as Silver, simply slide the band down the mandrel until it stops. Using the mallet, gently tap the ring while turning the mandrel to conform the band to the perfectly round rod. Remove the ring, flip it over so that the side that was at the top of the tapered mandrel is at the bottom. Remember that too much tension can also cause the band to crack, a problem that's more difficult to fix. Repeat the light tapping to ensure the ring is shaped evenly. Though this fix can be used on plain narrow bands, do not attempt to reshape a band that includes diamonds or other precious stones - the force of the mallet could break the stones. 

     

    Visit a Jeweller

    A ring with a small fracture in the band or that is completely broken into two should always be taken to a store to be soldered and filed back together. While the ideal option is to return to the same store or jeweller from which the ring was bought, at Hatton Jewels, we can perform any viable repairs no matter where the ring was purchased.

    All parts of the ring should be taken to the jeweller for repair, and you should note the ring's type of metal. Explaining the problem or accident that resulted in the break can also help the jeweller in their approach to repairing the ring. For a particularly sentimental or meaningful piece that requires a complex repair from significant damage, ask the expert to sketch or show examples of the final product with the repairs and adjustments before any alterations are made to the ring. This helps to ensure that the result – along with correct specifications – is what you both envision.

     

    Sell your broken jewellery

    If you don’t have any sentimental attachment to your jewellery, or you don’t want to go through the stages of repairing your jewellery, you can always look at selling your jewellery. At Hatton Jewels, we offer the best prices for second hand jewellery, paying its maximum market value. 

    If you’re interested in jewellery repairs or selling your jewellery, why not book an appointment to visit our showroom in the heart of Hatton Garden in London. Simply book an appointment online, or give us a call on 0203 116 0069 and speak to one of our friendly, expert members of staff who can help guide you through any type of jewellery purchase or the repair process. We can also offer a fully remote service that adheres to the latest government guidelines on social contact.

    We’ve helped thousands of customers over the years design custom rings (with our design your engagement ring service), choose the perfect present for an anniversary, sell jewellery and choose jewellery for many special occasions, so if there is something you’d like but can’t see online, we’re confident we can make it to your exact needs, just get in touch.

     

     

     

    Article isn't rated yet.
    Book an Appointment
    Please complete the below form and we will get back to you within 24 hours (Excluding weekends)
    I agreed to the Terms & Conditions

    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    x
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com