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    How to sell your fine jewellery

    How to sell your fine jewellery

     

    If you’re looking to sell your fine jewellery, whether it’s a diamond ring, an heirloom bracelet or a pair of diamond earrings you no longer wear, it can be difficult to find the right buyer who values the jewellery to its real price, including its sentimental value, not just the ‘weight in gold’ as the saying goes.

     

    At Hatton Jewels we have had over 40 years of buying fine jewellery, from three carat diamond engagement rings, to rare and exquisite antique jewellery. Our large network in the industry means we have the ability to find a great price for your piece, however unique or unusual. Whether it’s a cushion cut cluster diamond ring or an Edwardian Ruby ring, we can offer the best price due to our large network of 3rd party buyers.

     

    Sell your jewellery safely

    We offer a secure and discreet way to sell your jewellery, with either a private 1:1 consultation in our Hatton Garden boutique, or online over a secure video consultation. We will give you a free no obligation offer during the appointment, if accepted we will make an immediate transfer directly to your bank account, ensuring safe and secure payment to you. The price we offer will always be guaranteed, so you can be safe in the knowledge the sale is secured.

     

    Alternative to auction houses

    Selling your jewellery to Hatton Jewels offers a few distinct advantages over selling through an auction house. With us, you will always receive an absolute price which is guaranteed. Auction houses can also take up to 25% commission which can be a very large amount when selling expensive jewellery pieces. They also charge cataloguing prices, so the total amount you take home will often be much less than we are able to offer due to fees and commissions. Selling through an auction house, as well as being a costly process, can also be a very time-consuming endeavour, sometimes taking a few months before the auction is scheduled and completed. With Hatton Jewels, we are able to offer a same-day quote for free, and usually make payment immediately.

     

    Selling with confidence

    Hatton Jewels' highly trained team are dedicated to giving you the best possible price for any unwanted items. As members of the British Jewellers' Association, we pride ourselves on our expertise in high-end antique jewellery, both traditional and contemporary designs. We are also accredited by the Institute of Registered Valuers, the Jewellery Valuers Association and the Academy of Experts, so you can be sure we are able to offer the best, and fairest price for your jewellery.

     

    If you’re  looking to sell your jewellery, simply book an appointment online, or give us a call on 0203 116 0069 and speak to one of our friendly, expert members of staff who can help guide you through any type of jewellery purchase. We are able to offer safe, in-person appointments, or virtual appointments with one of our expert team members if you’d like to stay at home.

     

    We’ve helped thousands of customers over the years design custom rings with our bespoke jewellery service, choose the perfect present for an anniversary, sell jewellery and choose jewellery for many special occasions, so if there is something you’d like but can’t see online, we’re confident we can make it to your exact needs, just get in touch.

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday to Friday 10am to 6pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
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    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com