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Our Promise to You

  • Savings on High Street Prices
  • Stunning Presentation Gift Box
  • 30 Day Refund Policy
  • Full Insurance Valuation
  • Complimentary Ring Sizing
  • Lifetime Manufacturers Guarantee
  • Money Back Guarantee

Delivery & Returns

If an item of jewellery is in stock, we provide a same-day service in the M25 area if we receive a bank transfer before 1pm or payment in-store. Call 0203 116 0069 or email info@hattonjewels.com to speak to a jewellery advisor

If we have the item in stock, and you order by debit or credit card before 1pm, we will deliver your purchase to you within 3-4 days by Royal Mail Next Day Special Delivery Insured free of charge within the UK. For orders over £150 we regret that we can only deliver to the cardholders' address to protect the cardholders' security. It may be possible to make special arrangements on request.

Items listed under 'Express Delivery' are items which are currently in stock and can be delivered the next day if funds have cleared or within 5-7 days depending upon the method of payment and the rate at which the payment clears.

Our jewellery is of the highest quality, but if you are not fully satisfied with your purchase, and you return it to us within 30 days we will fully refund you for the item. Please do not send the item through the normal post as we cannot be responsible for lost items. All items must be returned either by courier or Royal Mail Recorded Next Day Delivery with cover for the item value in case the item is lost.

For UK deliveries, we use Royal Mail Insured Special Next Day Delivery

International Delivery

Deliveries to EU are free.

For international deliveries, there is a flat shipping charge of £50. All international deliveries will be dispatched via FedEX.

Once you have received your purchase, you become the owner of those items and they will be held at your own risk. We are not liable for their loss or damage once they have been received by you.

Ring Sizing and Adjustments

We offer a complimentary ring sizing on rings that are purchased from Hatton Jewels as long as the resize takes place within the 30 day returns policy period. The free resizing is available on rings ordered where the ring size is unknown or where a ring size has not been confirmed by one of our experienced ring sizing specialists.

Please note that rings not in stock are especially made for you and are therefore non refundable or exchangeable, nor can they be cancelled once confirmed. Ring size does not affect our manufactures guarantee against defects.

Rings can only be sized three sizes either way from the original size for free. A resize outside of this range will incur a charge. This does not apply to full eternity rings.

After a ring has been resized, it is ineligible for a refund or exchange.

After your first free resizing, any further resizes will incur a charge.

If a ring is engraved, this may fade in the resizing process so the customer will have to pay if the engraving needs to be re-done thereafter.

Returns Policy

We offer a 30 day full money back guarantee on all our jewellery except earrings, bespoke pieces or items made to order. The item must be as sold, unworn and returned within 30 days of invoice with all original paperwork. Please refer to the information below on how to return items. Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item.

If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

Cancellation & Return

We are confident you will be delighted with your Hatton Jewels purchase. However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations. We do not refund bespoke items or items made up to order. We can issue a lifetime full credit note only in cases where items are available on our website such as Build Your Own. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.

    Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

  • Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.
  • Post the parcel using the Royal Mail Special Delivery Insured For service available at the post office.
  • We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    In cases where the item is to be collected from our premises and not dispatched to the customer, a one week window will be given to the customer to allow them to collect their order, if the item is not collected within the week, the 30 days returns policy will start being counted. Special arrangements can be made if discussed prior to purchase.

    Guarantee

    You may return your order within 30 days for a full refund. Our products are fully guaranteed to be free from defects or bad craftsmanship and only of natural origins (unless clearly stated otherwise). All products are hallmarked according to UK legislation, which guarantees that the materials have been checked by a UK government-approved agency.

    General

    It is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through Hatton Jewels.

    Items left without collection for three months or more where we are unable to contact you will be placed into stock and any deposit or payments will be lost unless prior arrangements have been made.

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    © HATTON JEWELS Ltd Hatton J, 5 Hatton Place, London, EC1N 8RU