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    Delivery & Returns

     

    About us

    www.hattonjewels.com is a site operated by Hatton Jewels limited, a company registered in England and Wales under the company number 06241877 with our registered office at 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU.

    Your order

    By placing an order through our site, you warrant that:
    i/ you are legally capable of entering into binding contracts: and
    ii/ you are at least 18 years old
    By placing an order through this website you are deemed to have accepted our terms and conditions. If you do not wish to accept these terms and conditions, you will not be able to order any products from our site and any order placed by you through this website is subject to our terms and conditions, which may be updated at any time. Therefore, we recommend you review our terms and conditions prior to every purchase made with us.

    The Contract between you and us

    After placing an order, you will receive an email from us acknowledging that we have received your order. However, that does not mean that your order has been accepted. Your order constitutes an offer to buy a product from us. All orders are subject to acceptance by us and we will confirm such acceptance to you by sending you an email that confirms that the order has been accepted and products expected delivery date and this email will also initiate the contract between us, Hatton Jewels and yourself, the customer.

    Availability

    We work hard to ensure that our website is accurate in terms of prices, product descriptions, stock and services. Any errors displayed are wholly unintentional and we reserve the right to amend any information affected by this. We reserve the right to alter the website at any time without notice or warning. We take no responsibility for colours of products not matching the colour displayed on your screen as this is dependent on colour reproduction and screen capabilities. Occasionally, items may appear advertised as ‘in stock’ on our website however on a rare occasion they may no longer be available. In the unlikely event of an item ordered being out of stock, we will cancel your order, issuing a full refund and email you separately.

    Delivery

    We are delighted to offer a fully-insured and tracked UK delivery service for our items which must be signed for upon delivery. At this point the item(s) become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery. If you have specified a recipient who is not yourself for delivery purposes, such as for a gift, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, Hatton Jewels. Estimated delivery times are to be used as a guide only. For items to be delivered outside of the UK, please contact us and we can discuss appropriate arrangements as additional delivery charges and adjusted time frame may apply. Any import duties or taxes charged in the country of destination are the responsibility of the customer.
    Hatton Jewels are not responsible for any delays caused by destination customs clearance processes. We understand buying jewellery is an important purchase so we want you to be rest assured that if you choose to purchase a product on our website, it will be beautifully packaged with our upmost care and attention.
    Your purchase will be sent in discreet and secure packaging with no reference to Hatton Jewels to ensure surprises aren’t compromised in any way.
    We will always strive to ensure your items arrive with you on time, however, there may be unavoidable delays through the postal service which are beyond our control of which Hatton Jewels shall not be liable for. We will always do our best to notify you of any potential delay.
    Please note that for your own security, items can only be delivered to the credit/debit cards billing address provided and every item must be signed for on delivery. It may be possible to make special arrangements on request.

    Sending items to Hatton Jewels

    For your own protection, you are strongly advised to obtain a proof of posting, or shipping certificate from a courier, when sending any goods to Hatton Jewels. Goods which are shipped to Hatton Jewels until received and signed for at our 5 Hatton Place, London, EC1N 8RU address remain your responsibility. A proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered/undeliverable.
    It is the customers’ responsibility to arrange secure postage via their chosen means, the cost of which is to be met by the customer and will remain the customers responsibility to adequately insure the items during transit.
    When sending any items to Hatton Jewels, address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Selling to us

    We will endeavour to give a preliminary estimated offer on items where possible, based on information provided, however this does not constitute a guarantee of purchase. Each item will be subject to assessment for a final offer where applicable.
    If you elect to post the item(s) to Hatton Jewels, please refer to our ‘Sending Items To Hatton Jewels’ section.
    We reserve the right to not purchase any item. In the event that the final offer is not accepted by the customer, Hatton Jewels will return the item to you for free using fully-insured Royal Mail next-day delivery service within the UK, which must be signed for upon delivery.

    Cancellations, Exchange & Refunds 

    Cancellation

    If you wish to cancel an order placed online at Hatton Jewels please phone us on 0203 116 0069. Please note that orders cannot be cancelled after they have been dispatched. Any existing order that is in production may be subject to charges if cancellation is agreed and the deposit used to cover any materials and workshop costs already incurred. If your order has been dispatched, we are unable to redirect it, so please follow our returns instructions in the 'Returns’ section upon receipt.

    Returns

    We are confident you will be delighted with your Hatton Jewels purchase. However, you do have the option of returning items to us within 14 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by ourselves or a third party. For health and hygiene reasons we regret that all pierced fittings are non-returnable unless faulty. We do not refund or exchange bespoke items or items made to order, however we strive for happy customers and where possible we will always try to offer an exchange, which is something we will happily to discuss with you prior to an order being placed. Returned items can only be accepted if they are:
    -In the same condition they were received
    -With all original paperwork and documents
    -In the original packaging
    For terms and conditions on sending items to Hatton Jewels, please see ‘Sending Items To Hatton Jewels’ section.

    Aftersales 

    Lifetime Warranty

    All Hatton Jewels pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any subsequent repairs required from any defect. This work will be conducted free of charge with proof of purchase under the following terms and conditions:
    - The item is identified by our elected independent workshop as being faulty due to manufacture defects
    - The item has not had any damage as a result of mishandling or inappropriate impact, such as knocks, dents or pressure.
    - The item has had no alteration, manipulation, repair or care by a third party service provider
    - The item has not been exposed to treatments or chemicals
    - The item has not been purchased as an antique piece, pre-owned item or signed jewellery.
    - The item has not been made using only materials provided by the customer for manufacture
    If an item purchased from Hatton Jewels is not covered by our warranty, we endeavour to resolve any repair work or alterations at the lowest price possible.

    Resizing & Alterations

    We offer a complimentary ring sizing on rings that are purchased from Hatton Jewels, within the 30 days of purchase. The complimentary resizing is available on rings ordered where the ring size is unknown or where a ring size has not been confirmed by one of our experienced team members. Rings can only be sized three sizes either way from the original size for free. A resize outside of this range will incur a charge. Unfortunately, due to the nature of full eternity rings, they are exempt from our complimentary resizing policy.
    Please note that after a ring has been resized, it is ineligible for a refund or exchange.
    After your first free resizing, any further resizes will incur a charge.
    Any engraving in a ring may be compromised in the re-sizing process, so the customer may incur a re-engraving charge.

    General

    We cannot be held responsible for any items that remain un-collected for longer than three months without prior arrangement. Items may subject to sale in order to re-coupe any outstanding charges for works carried out.

    All subjects covered in the above Terms and Conditions and Delivery and Returns policy do not affect your statutory rights.

    If you have any questions at all about any of our Terms and Conditions or Delivery and Returns policies, we would be more than happy to discuss further.

    Book an Appointment
    Please complete the below form and we will get back to you within 24 hours (Excluding weekends)
    I agreed to the Terms & Conditions

    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday - Friday - 9:00am - 6:30pm,
    Saturday 10am - 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
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    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com