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    Meet the Team- Bethany, Marketing and Social Media Coordinator

    07/09/2018

    We've lined up an interview with our Marketing and Social Media Coordinator, Bethany Sims, who's going to tell us some of her experience working here at Hatton Jewels and about her favourite jewellery pieces we get to see through our door, so without further ado, say hello to Bethany!

    What is your main role within Hatton Jewels?

    As Hatton Jewels’ Marketing and Social Media Coordinator, I am responsible for the presentation of the brand through our website and social media platforms. It is my job to ensure all our pieces are on the website to keep our website up to date and looking good for our customers to easily be able to navigate our site and view our stock. We are always purchasing beautiful pre-owned pieces that need to be added to our website collections and it’s my responsibility to ensure they are photographed, filmed and on the website ready for purchase to get a new lease of life. For our social media platforms, research is crucial, it is important to be up to date on current and future trends and to understand the type of content our audience wants to see and interact with. Along with this a key part of my job is to communicate with our customers about our services and what we have to offer. From helping our customers understand the process of selling their jewellery, to informing them about our bespoke service, no two days are the same.

     

    What is the most interesting thing you have learnt about jewellery so far?

    Where do I start, I feel like I learn something new every day. There is so much that goes into a single piece of jewellery and I think that is what makes jewellery so special and such an important part of how we dress ourselves, it’s a way of expressing ourselves as individuals. When I started at Hatton Jewels, I didn’t realise how different each Diamond can be from another, they all have their own history and story which I find really interesting. I love learning about a piece of jewellery, all the Diamond cuts, colour and clarity grading, just to name a few and how each of these make each Diamond unique. It’s so wonderful that there is the perfect fit for everyone, and everyone has their own style that they like.

     

    What is the content creation you most enjoy working on?

    As a company we are always trying to inform our customers whilst keeping our content interesting and relevant. I have been creating a lot of educational content and have recently started our #hjknowhow campaign where we put out informative and interactive content in a variety forms. They are about everything from informing our audience of our services such as our IRV jewellery valuation service to information about the company or one of our collections. I am always learning and I want to help our audience to do that same. I also love to create video content for our socials and websites, with video content allowing our customers to really be able to get to know a piece of jewellery from all angles, how it sits on a person and the how the light plays against the different materials. We as a company are always looking at new ways to create interesting and engaging content.

     

    What is my personal style of jewellery?

    This is a surprisingly hard question to answer, my choice of jewellery changes depending on the time of year and what I’m currently into at that moment in time. At the moment, I’m a big fan of yellow gold as I just think it’s a warming colour against skin tones and shows off some of the coloured stones that I really like. Emeralds are probably my favourite gemstone closely followed by Diamonds – I mean what girl doesn’t love a Diamond! I’m lucky, as I am one of the first people to see our new stock, so I am always getting a look at our new bespoke pieces and pre-owned pieces.  I like our signed pieces such as Cartier and I had my eye on our Pre-Owned Chaumet Rose Gold Liens Séduction Bracelet, however our pre-owned pieces sell quickly so I am always updating my personal wishlist. I also love our ever-evolving earring collection, as I am a big fan of earrings, they are probably my favourite piece of jewellery with our 1.98ct Sapphire & Diamond Drop Earrings are definitely on my wish list!

     

    What are some of your other passions in life?

    Being creative is a passion, I like to make my own candles and I also like to experiment with colour, whether that’s my clothes style or my hair.

    Keeping active is also important for me, I have enjoyed trampolining and gymnastics and I recently completed a colour run for charity.

    It also goes without saying that at Hatton Jewels we are all passionate about dogs and I adore my furry companions at home in the form of our family pets Bella, the Weimaraner, and Daisy, the Beagle-Chow.

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
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    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com