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    Meet The Team - Cloudie, Social Media & Jewellery Coordinator


    For this weeks blog, we’ve lined up an interview with our Social Media & Jewellery Coordinator, Cloudie Preuss, who’s going to tell us about some of her experience working here at Hatton Jewels and about her favourite jewellery pieces we get to see through our door, so without further ado, say hello to Cloudie!


    What is your favourite jewellery?

    I really love modern signed jewellery, there are so many designs that are classic pieces that can be easily identified and are timeless designs, like the Cartier love bangles or Van Cleef Alhambra pendant. We buy many pre-owned pieces and see a large number of signed jewellery pieces being offered for sale so I am always excited to see what new pieces we have to add to our collections on offer to our customers.


    What is your main role within Hatton Jewels?

    Being passionate about jewellery is obviously very important however my main role involves the marketing and growth of our social media channels. I studied Marketing Management at The University of Greenwich before securing a position with Hatton Jewels, being able to use this knowledge within such a specialist industry is very exciting. I have had the opportunity to learn so much about jewellery and continue to add to this knowledge each day whilst promoting our business and the services we have to offer as a company.


    What do you think is important when shopping with companies online?

    There are so many businesses online these days and the way we shop has changed from the days of only high street shopping. My advice to people is to look into the company you may be wanting to purchase from, find out a little more about them and their team and check reviews from customers who have previously purchased from them. As an independent small business our entire team is passionate and invested in everything we do and providing our customers with the best quality jewellery as well as excellent service is a priority for us.

    Don’t be afraid to ask questions and check that the people you are purchasing from know and understand the pieces they are selling, that they can offer you advice and guidance but also that the after sales service is just as important. Just because they are online doesn’t mean you shouldn’t be able to expect and receive personal service.


    Do you have a piece of jewellery on your wish list?

    There are so many pieces I would wish to own, I have of course already picked out the kind of engagement ring I would hope for one day, so I hope the future hubby is reading this! Classic yellow gold fine band with a gorgeous bright Brilliant cut Diamond, timeless beauty is certainly my style.

    For right now I think a Diamond tennis bracelet would be top of the list, they are perfect for a touch of everyday glamour whilst being the perfection of understatement. This with a pair of simple Diamond stud earrings and I think any outfit would be complete.


    If you want to continue to find out the latest on Hatton Jewels, just simply follow us on all the social media channels or email us to subscribe to our newsletter. 

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU


    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.


    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.


    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com