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    Meet The Team - Gemma, Assistant Manager


    We’ve lined up an interview with our Assistant Manager, Gemma Bentham, who’s going to answer some of our burning questions about the jewellery world, as well as telling us about some of her incredible experience in the industry and at Hatton Jewels, so without further ado, say hello to Gemma!

    How did get into the jewellery business?

    I actually stumbled into the jewellery industry when I first left school, I started working in a local independent goldsmiths as an apprentice and I just loved it. The interaction with the customers and the skills of the goldsmiths, also the knowledge within the company was incredible and allowed me to learn and grow so much. Being able to see how a piece of jewellery is made from conception to completion is incredible and I find it more and more inspiring the longer I am in the industry and now with 20 years of experience my passion for jewellery has not slowed at all.


    Tell us what your favourite piece of jewellery is?

    My Favourite piece of jewellery that I own is a piece I had made after being inspired on a trip to the Picasso museum. Its no secret amongst those who know me that I LOVE Dachshunds (yes, the dogs) and Picasso had done a painting called “Le Chien”. When I saw it I just knew I had to have this as a piece of jewellery in some way, so when I returned from my trip I asked the goldsmith to help create my design. I was not disappointed and I absolutely love it, it holds very fond memories for me and is the perfect homage to my furry companion Louie. Who I am pleased to say is also a part of the Hatton Jewels Team, find out more about him here

                                             Louie - The Dog 

    Can you tell us more about making bespoke jewellery?

    It’s a wonderfully creative process, talking through the ideas and inspirations with customers, learning how they envisage a piece and how it will be worn to help find just the right design that will work for them. Looking through stones to select with the customers and seeing how when it just all falls into place the customer’s expression changes and then you know you have helped them create something they will love and cherish.

    Also going through with the goldsmiths and setters to make the imagined design a secure and wearable piece, making small adjustments to setting styles and spacing so that the design comes together beautifully as a finished piece of jewellery.

    It’s a wonderful process and even with the editions on modern technologies like CAD, laser welding machines and other advancements I don’t think it takes away from the genuine hand crafted work that is being created and finished by experienced goldsmiths.


    What kind of bespoke jewellery have you made recently?

    We have made some exquisitely beautiful pieces in recent months. Pieces that have stood out in my mind are some of the re-purposed pieces we have made. Customers have brought old unworn pieces of jewellery into us that they have, whether it be inherited or pieces they just don’t like the design of anymore and we have used them to create something new that they can enjoy wearing again. This has included and engagement ring from an old family heirloom ring and a necklace that was an old chunky design that was re-fashioned in to a modern and delicate pendant that showed the diamonds off spectacularly.

    There is also of course all the wonderful engagement rings we have created, there have been so many different designs and it’s wonderful to see all the different tastes in designs in style people have when they are creating their unique ring, not to mention the milestone memory you have been a part of creating.


    Is it easy for someone to have to have bespoke jewellery made?

    It is much easier than people think, with the right guidance of course. Having a piece of jewellery designed should be a fun and relaxed process for the customer, you don’t need to have the technical ability or vast knowledge of jewellery, that is what we are here for. To answer your questions and use our knowledge and expertise to help you make an informed decision on what you really want in a piece of jewellery. We are able to provide pictures and designs, loose Diamonds and Gemstones to make selections from and samples of finished pieces so that you can help to have a physical example before you proceed with the final piece being made.


    If I’m thinking about making a bespoke engagement ring, what do I need to do?

    It is really easy, give us a call and come and see one of our highly trained and experienced team in our consultation room. We know it can be a daunting process and do everything we can to create a relaxed atmosphere for you, so that you feel thoroughly comfortable when you make such an important and precious purchase.

    Whichever company you decide to use I would always recommend you check to see examples of their previous work and pieces they have made. Read the online independent reviews to see what their existing customers have to say about them. Most importantly be completely happy with what you are buying and say if something is not right for you, it can usually be an easy fix and will leave you loving your item of jewellery forever.

    If you have a piece of jewellery you would like remodelled with the help of Gemma, or if you are looking to create a unique bespoke item, just book an appointment online and visit our boutique shop in Hatton Garden at your earliest convenience. Gemma would be happy to help.

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU


    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.


    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.


    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com