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    Meet the Team - Sacha, Public Relations Specialist

    13/05/2024

    We've lined up an interview with our Public Relations Specialist, Sacha Pritchard, who's going to tell us some of her experience working here at Hatton Jewels and about her favourite jewellery pieces we get to see through our door, so without further ado, say hello to Sacha!

    What is your main role within Hatton Jewels?

    At Hatton Jewels, my primary responsibility revolves around crafting and executing the brand's public relations and communications strategy. In this role, I outreach to a diverse array of publications, targeting both trade and consumer audiences. By fostering relationships with key media outlets, I work to secure valuable coverage that elevates the brand's visibility and reputation within the industry.

    One of the cornerstones of my role is to shape the brand's image through strategic storytelling and impactful messaging. By identifying compelling narratives, I ensure that our communications resonate with our target audience, effectively communicating the essence of Hatton Jewels and what sets us apart in the competitive jewellery market.

    Furthermore, I constantly monitor industry trends and consumer insights to inform our communications approach, ensuring that we remain relevant and responsive to the evolving needs and preferences of our audience. By staying ahead of the curve and adopting resourceful practices, I contribute to the ongoing success and growth of Hatton Jewels in the dynamic world of luxury fine jewellery

     

    What are your favourite publications to read for jewellery content? 

    In my pursuit of insightful and captivating jewellery content, I find myself drawn to a variety of publications that cater to different aspects of the industry. Among my favorites is Tatler Magazine, a tier A publication renowned for its impeccable taste and luxurious offerings. Both online and in print, Tatler never fails to captivate me with its monthly Tiara edit, a fantastic homage to the timeless elegance of antique tiaras. Similarly, I love to read the monthly Town & Country Magazine. Each issue offers a stunning selection of exquisite items, from statement pieces dripping with diamonds to heirloom-worthy treasures steeped in history. 

    However, I love to start my mornings scouring the online platforms of trade publications such as Retail Jeweller, Professional Jeweller, and The Jeweller (NAJ Magazine). These invaluable resources consistently deliver pivotal news updates, market analyses, and consumer insights that not only inform our communications strategy at Hatton Jewels but also spark innovative business ideas. By staying informed and engaged with the pulse of the industry, I am better equipped to navigate the ever-evolving landscape of luxury jewellery, and effectively position the brand for success.

     

    What if your personal style of jewellery?

    One of the best parts of my role is that I get to play with all the gorgeous jewellery that comes through our doors. From stunning statement pieces to delicate designs, I get to experience it all. But if I had to choose a personal style, I’d have to say I’m a sucker for statement pieces with larger vibrant gemstones, pearls or Diamonds. While I appreciate the beauty of intricate designs, I’m personally drawn to simplicity. There’s just something about clean lines and elegant simplicity that speaks to me. I also love the odd signed item of jewellery. One of my favorite brands in this regard is Van Cleef & Arpels- I am obsessed with their Mother Of Pearl Alohambra Bracelet. Their pieces are not only exquisite but also hold a certain timeless charm that I adore.

     

    What are some of your other passions in life?

    While my days are filled with all things fashion and glitzy jewellery, you'll often find me indulging in my other passions. As a massive foodie, I love nothing more than exploring the newest and trendiest restaurants in town, as well as discovering quirky cocktail bars where I can enjoy unique and creative drinks.

    If it's a sunny weekend in London, you'll find me out on the water, kayaking along the river and soaking up the sunshine, followed by a hearty barbecue in the evening, surrounded by good company and great food. 

     

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    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
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    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com