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    Meet the team

    Meet the Team

    From our jewellery experts, skilled designers and excellent craftsmen to our talented marketing and customer care, with over 100 years of combined experience meet the team that make Hatton Jewels

    Our Story

    Founded in 2007 by Nick Kay, Hatton Jewels specialises in the acquisition of pre-owned fine jewellery and the graceful re-homing of antique treasures. Our jewellery boutique offers an unmatched personal process in designing and creating bespoke jewellery for all occasions.

    Nick has over 40 years of experience in the industry, with a highly specialised knowledge in antique jewellery, natural pearls, fine coloured stones, and old cut Diamonds. Today, the team has become synonymous with expertise and service, where we have built a reputation of brilliance for buying, selling and creating all types of fine jewellery.

    Over the years, Hatton Jewels has helped thousands of customers on their jewellery journeys. Since our beginnings in making and manufacturing eternity rings to then crafting all varieties of jewellery, to now where we encourage a more sustainable approach to jewellery. Through our pre-owned collections, bespoke creation of single made to order pieces and the repurposing of unworn jewellery through the purchasing of customers unwanted items.

    Read more

    Read Our Story

    "

    I founded Hatton Jewels with a deep passion for the beauty and fine craftsmanship of jewellery, coming from a background in hand manufacturing and restoration of items. I have many years of experience in the jewellery industry, specifically in dealing with fine Diamonds and coloured Gemstones, with a profound personal interest in Natural Pearls. I am honoured to witness the boutique flourish.

    Nick Kay | Director & Jewellery Expert

    Our Jewellery Experts

    Our Jewellery Experts

    Members of the institute of registered valuers and academy of experts, in house gemmologists & GIA trained Diamond graders. We pride ourselves on our expertise.

    We are a 'Member Of The Academy Of Experts' (MAE), meaning Hatton Jewels is one of the very few jewellers within the UK to offer legal expert opinion and testimony service.

    London Diamond Bourse National Association of Jewellers Academy of Experts GIA Gem-A Institute of Registered Valuers

    We have been shortlisted for UK Jewellery Awards 2024, within the 'Best Retail Team Of The Year' Category

    The awards is operated by Retail Jeweller and is the trade's longest running and most prestigious awards event.

    Being shortlisted is a testament to the collaborative spirit and unwavering dedication of our entire team. We continue to elevate our standards to push ourselves even further.

    Our Head Valuer & Manager, Rachel, has been nominated for the Professional Jeweller Power List 2024

    The initiative celebrates the 'movers and shakers in the industry' who are pushing boundaries and inspiring others within the jewellery industry.

    Our Mission

    We strive to buy, sell and create fine jewellery using our unmatched specialist expertise providing a personal and friendly service throughout every jewellery journey. Our mission is to craft lasting memories and deliver unforgettable experiences for our clients, whether through re-homing cherished treasures or helping them find the perfect piece to cherish forever.

    The Workshop

    The Workshop

    Where creativity meets excellent craftsmanship. With an eye for detail and exceptional handcrafting skills, our artisans bring fine jewellery designs to life.

    Our workshops are dedicated to creating, repairing, and restoring stunning pieces, upholding the highest standards of quality in every detail.

    "

    Our expertise in antique and pre-owned jewellery is unrivalled. With years of experience and a keen eye for detail, we ensure that our pieces not only meet the standards of quality, but also resonate with the tastes and preferences of our clientele.

    We are committed to preserving the beauty and heritage of these timeless treasures for generations to come.

    Rachel Smith | Manager and Head Valuer

    The Marketing Team

    The Marketing Team

    Dynamic and creative individuals committed to promoting our brand and driving the company's growth through strategic planning and execution.

    Playing a critical role in understanding and enhancing our customers' journey, using innovative methods to showcase who we are as jewellers.

    Our Ethos

    We believe in jewellery's ability to inspire and unite, promoting sustainable practices whilst using only the finest materials. In line with our commitment, we do not buy or sell lab-grown diamonds, remaining steadfast in our principles. We prioritize the re-homing and redesigning of pieces, staying true to our beliefs while pursuing excellence

    "

    We're not just about acquiring pre-owned and creating jewellery; we're about curating experiences that resonate with our clients on a deeply personal level.

    Gemma Bentham | Assistant Manager

    Our Head Valuer

    Certified as one of NAJ's 'Institute Of Registered Valuers', providing clients with a professional service that they can trust.

    In addition to this, Rachel holds one of the highest GIA Diamond Graduate and Gemstone accreditations from GIA and GEM-A.

    Find out more

    We're Pet Friendly

    From the moment you step into our store, you'll notice that pets are not only tolerated but warmly welcomed.

    With our calm surroundings, and private showroom with plenty of fresh drinking water and a constant supply of biscuits.

    Whether you're visiting to Sell Jewellery, to create the perfect Engagement Ring or purchase from our Pre-Owned Jewellery collection, your pet is more than welcome to accompany you on your journey.

    We proudly support the Chandran Foundation

    The Chandran Foundation is committed to empowering young people. They exist to enhance the lives of children, provide access to education, and raise social equality. You can't put a cost on a child's life, and they make sure that money is no barrier to development.

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    x
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com