Shipping policy

Delivery

We are delighted to offer a fully-insured and tracked UK delivery service for our items which must be signed for upon delivery. At this point the item(s) become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery. If you have specified a recipient who is not yourself for delivery purposes, such as for a gift, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, Hatton Jewels. Estimated delivery times are to be used as a guide only. For items to be delivered outside of the UK, please contact us and we can discuss appropriate arrangements as additional delivery charges and adjusted time frame may apply. Any import duties or taxes charged in the country of destination are the responsibility of the customer.

Hatton Jewels are not responsible for any delays caused by destination customs clearance processes. We understand buying jewellery is an important purchase so we want you to be rest assured that if you choose to purchase a product on our website, it will be beautifully packaged with our upmost care and attention.
Your purchase will be sent in discreet and secure packaging with no reference to Hatton Jewels to ensure surprises aren’t compromised in any way.

We will always strive to ensure your items arrive with you on time, however, there may be unavoidable delays through the postal service which are beyond our control of which Hatton Jewels shall not be liable for. We will always do our best to notify you of any potential delay.

Please note that for your own security, items can only be delivered to the credit/debit cards billing address provided and every item must be signed for on delivery. It may be possible to make special arrangements on request.