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    Professional Associations

    Hatton Jewels is proud to be a member of a number of professional bodies. You can read more about them below and we invite you to check our credentials with any of the organisations listed.

    Jewellery Valuers Association (JVA)

    Jewellery Valuers Association (JVA)

    The JVA includes some of the most qualified and experienced professionals in the jewellery and allied industries. Using a member of The Jewellery Valuers Association will bring you professional integrity and a wealth of experience not available from any other organisation


    Academy of Experts

    Academy of Experts

    The academy is professional society and a qualifying body for experts, establishing and promoting high objective standards, with a rigorous vetting procedure to ensure standards of excellence are maintained. Members are vetted for their expertise in both their primary disciplines and their experience of litigation procedures


    National Association of Jewellers

    Member of the National Association of Jewellers

    Hatton Jewels is a long-established member of The National Association of Jewellers (formally The British Jewellers' Association & National Association of Goldsmiths). Their website has been designed to provide a wealth of information on buying or selling jewellery in addition to access to NAJ members who offer both design and retail services.
    Visit the National Association of Jewellers website.


    London Diamond Bourse

    Member of the London Diamond Bourse

    Customers need to trust in the integrity of diamonds and in the practices of the industry. The London Diamond Bourse (LDB) strives to uphold the core values of the industry and works tirelessly to maintain strict standards and best practices amongst its members.
    Visit the London Diamond Bourse website.


    Hatton Garden

    Hatton Garden

    Hatton Garden is the renowned centre of London's diamond trade. It is one of the finest and most renowned jewellery locations in the world.
    Visit the Hatton Garden website.


    The Gold Standard

    Member of the British Jewellers Association

    The Gold Standard is a voluntary code of conduct for the face to face purchase of second hand precious metal and jewellery. It has been designed to provide protection to NAJ members, aid the Police in tracing stolen items of jewellery and to ensure consumer confidence when trading with accredited dealers.


    Stop Blood Diamonds

    Stop Blood Diamonds

    Stop Blood Diamonds promotes the use of conflict free diamonds. Diamonds are a beautiful natural resource and Stop Blood Diamonds works to ensure that no person is harmed in their manufacturing.
    Visit the Stop Blood Diamonds website.


    Expert Witness

    Expert Witness

    As registered Expert Witnesses with JSPUBS, the premier source of vetted expert witnesses, we strive to ensure that we delivery to the most exacting of standards.


    Institute of Registered Valuers

    Institute of Registered Valuers

    Valuations need to be undertaken to a very high standard; the highest level is represented by fellows and members of the NAJ's Institute of Registered Valuers. All IRVs abide by the NAJ's Principles of Good Practice for Valuers and provide a professional service you can trust.

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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU


    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.


    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.


    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com