What We Offer
- Bespoke Design Service
- Comprehensive Repair Service
- Onsite Gemmologists & Valuer
- Knowledgeable & Friendly Customer Service
- Quality Assurance
Please see a selection of customer feedback we have received about our quality and personal service below
"We made a
booking for our wedding bands based on google reviews, and was totally sold
after being helped by Rachel. She was very patient in explaining about different
metals, ring sizes, then made ordering very easy for us. Hatton Jewels has the
best customer service among a couple of the stores we went to... The bands were delivered very fast and we
both love them!"
had been looking at rings for weeks, was really starting to stress about it. I
contacted Sarah at Hatton Jewels, told her what I wanted, what style and my
were explained to me, the numbers and letters started to make sense and we
found the perfect diamond. Sarah then offered an alternative setting for the
stone, which given her experience I had a look. It looked perfect.
fiancée was very, very happy with her sparkly ring and I am very, very happy
with Hatton Jewels. Thank you so much for turning a ball ache into a
"I want to thank you and all at
Hatton Jewels for the sapphire and diamond ring that you made for me. The ring
is exactly what I was looking for, despite the fact that you only had a rather
vague brief to work with. And I particularly appreciate the care that you took
to source exactly the right sapphire - it's a beautiful cut and colour. Thanks
“Thank you very much for handling my
appointment with you on Monday so sensitively and efficiently. Selling my
deceased mothers personal jewellery was always going to be rather sad so I
appreciated your professionalism and advice.
I will have no hesitation in
recommending Hatton Jewels to friends and acquaintances in future and If you
would like to use me as a reference that will be fine too.”
received my ring on Friday in time for the bank holiday - thank you. I am
absolutely delighted with it. The colour and cut of the sapphires and the
setting is really lovely and the fit is perfect. It's just what I wanted and I
could not be more pleased. I would not hesitate in recommending your company to
others as your attention to detail and customer services are exemplary. Once
again, thank you very much."
a note to say thanks – my Wife burst into tears so I take it that she loved the
ring! Many thanks for having stock and being so accommodating.”
service that you have provided has been excellent and I would have no hesitation
in purchasing from you again. Thank you!"
wife is extremely pleased with my purchase! I am especially impressed with the
way you handled my order and the additional help you gave to ensure its
delivery on the promised date. It turned out to be a great present for my wife
on our 50th Wedding Anniversary and I am grateful to yourself and your company
for such a quality product."
Valuation Service. Brilliant customer service. Very informative, friendly,
helpful and attentive. Delighted with my valuation."
bespoke jewellers, brilliant service from start to finish."