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    What you should know before buying diamonds online…

    08/01/2018

    Purchasing jewellery online has never been so popular! With so many options to choose from; increased buyer confidence, super easy returns, and technology such as 360 viewing of pieces, it has never been easier to find the exact piece of jewellery for your needs! However, there are still important reasons to see the jewellery you are buying in person, especially when it comes to loose diamonds. Which is why Hatton Jewels still operate both an online and in person shopping experience, with our boutique appointment only showroom in Hatton Garden.



    Here are just some of the reasons we think it’s important to come in and have a visit:

    Diamonds are not just about the 4 C’s

    You cannot completely sell a feeling on the Internet. Selling a loose diamond is not just about symmetry and the technicalities of the 4 C’s, it’s also about the feelings that this diamond will elicit when it is purchased and when it is given. It’s a personal choice beyond the technicalities and construct of the diamond.

    No matter the technology, a diamond shines best in real life

    Nothing can compare to the sparkle of a diamond when seen in person. While we are talking about the letters and numbers of the 4 C’s, loose diamonds are so much more than that. You can’t truly experience the sparkle, shine and depth from a picture online.

    You can get a more detailed view

    This brings us to where is the inclusion? How bright is the diamond? What is the quality? Is there a haze? What does it look like through a loupe? These are things you cannot know if you are buying loose diamonds online with an untrained eye. At Hatton Jewels, our master jewellers are on hand to guide you through each of these processes, so you can truly understand every facet of the diamond you are buying and offer any advice on your potential purchase.

    You can be comforted in the knowledge you diamond will be looked after

    Because a diamond is forever, what are you going to do if your diamond gets a chip or your ring loses a stone? Most Internet sites will not provide maintenance, experience or service. When you buy from a jeweller such as Hatton Jewels, you also get our expertise and time, guarantee and appraisal. You can bring your ring in to keep it clean and maintained for as long as you own the piece and often you can upgrade your diamond for just the cost of the upgrade.

    There are so many intricacies with colour and clarity

    There are so many ranges of colours and clarities when it comes to diamonds that is not just as simple as D – Z for colour and FL to I3 for clarity. If it were, then all D FL diamonds would look alike and they don’t. You can’t possibly see the differences in these diamonds and compare them on the Internet.

    We hope this has helped you understand the reasons why it’s a better experience to come in and see any diamonds you like before purchasing them. If you have any questions, just get in touch with our friendly team.




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    Visit Us

    Hatton Jewels,
    5 Hatton Place,
    London,
    EC1N 8RU
    Opening Hours
    Monday to Friday 9:30am to 5:30pm
    We are open by appointment only:
    Evening and early morning appointments available upon request.
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    Terms and conditions of sale for Hatton Jewels

    These terms and conditions relate to the use of Hattonjewels.com website and any purchase from Hatton Jewels Ltd, Registration Number: 06241877, and whose Registered Office Address is 57-59 Queens Road, Buckhurst Hill, Essex, IG9 5BU

    Ordering

    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by Hatton Jewels Ltd. Hatton Jewels may choose not to accept an order for any reason.

    When the item you wish to purchase is not available from stock you will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

    Bespoke Items

    Items that are manufactured from our Build Your Own Rings range are not eligible for a full refund however a life time credit note will be issued for the full value of the item. If the item you received was a special order for a non-standard ring size* or if you ordered a Bespoke Item made to order, we regret that it can only be able to return it to us if it is faulty, as it will have been specially made and cannot be resold. *Standard Rings Sizes - Ladies I - O, Gents L - V

    Cancellation & Return

    We are confident you will be delighted with your Hatton Jewels purchase.

    However, you do have the option of returning items to us within 30 days of receipt for a full refund or exchange if you decide that the item is not right for you or the goods are faulty. We regret that we cannot offer refunds or exchanges on goods that have been worn, damaged or have had any alterations by a third party. Returned items can only be accepted if they are:

  • In the same condition they were received
  • With all original paperwork and documents
  • In the original packaging
  • Via the returns procedure detailed below
  • Failure to do so will result in the item being returned to you. Please complete the following procedure should you decide to make a return.
  • Call us on 0203 116 0069 or e-mail info@hattonjewels.com within 30 days from the receipt of your purchase. We will give you a unique authorisation code which you must write on the original invoice which you need to include in the package.

    Address your package to Hatton J Ltd, 5 Hatton Place, London, EC1N 8RU. For security reasons please do not write ‘Jewels’ anywhere on the outside of the package.

    Post the parcel using the Special Delivery service available at the post office. We recommend that you obtain proof of posting. We cannot be held responsible for any items that are lost in transit.

    Once your package has been received by Hatton Jewels Ltd it will be assessed to verify that the item has been returned in the original condition. Once verified a full refund or exchange will then be issued.

    Delivery

    Every effort is made to deliver your purchase as swiftly as possible. You will be sent a confirmation of delivery date at the time your order is confirmed.

    For items that are in stock we aim to deliver to you within 5-7 days. If we cannot deliver within the agreed time we will notify you immediately and with your agreement arrange an alternative date. Items listed under 'Express Delivery' are items which are currently in stock and can be delivered within 5-7 days. Depending on the rate at which the payment clears, we might be able to deliver it to you sooner.

    All items dispatched are fully covered by insurance whilst in transit, and must be signed for on delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.

    Hatton Jewels Ltd shall not be liable for any delay or failure to perform any of its obligations or promises if the delay or failure results from events or circumstances outside its reasonable control.

    Information on our website

    Whilst we make every attempt to ensure that our online catalogue is as accurate as possible errors can occur. Prices are subject to change without notice and will be confirmed upon receipt of your order. We may alter images for presentation purposes. Colour and size may vary slightly due to different monitors.

    If a product is not in stock and we are able to replicate it, this does not apply to antique pieces, Hatton Jewels guarantee the carat weight listed on the product as minimum and guarantee the same quality of gemstone, metal and workmanship for the order placed.

    Lifetime Warranty

    All Hatton Jewels handmade pieces come complete with a lifetime manufacturer’s warranty that covers any manufacturing defects and any necessary repair will be conducted free of charge under the following terms and conditions:

  • The item is identified by our production department as being defective as a result of a manufacturing default.
  • The item has not had any damage as a result of mishandling or Inappropriate impact (eg. knocks, dents or pressure), and has had no alteration, manipulation, repair or care by a service provider apart from ourselves or is the consequence of normal wear and tear.
  • Proof of purchase must be presented.
  • This does not apply on antique pieces or signed jewellery.
  • In order to ensure all stones are secure within your piece we advise having your piece checked by a jeweller at regular intervals.

    If purchased from ourselves even if not covered by guarantee we endeavour to resolve at the lowest price possible

    Repairs and Alterations

    All repairs on jewellery that has not been purchased through Hatton Jewels are completed at the customer’s risk. We will guarantee the specific work we complete for 1 year.

    Complaints

    If you have a complaint or concern please contact:

    Hatton Jewels Ltd

    5 Hatton Place
    London
    EC1N 8RU
    Tel: 0203 116 0069
    e-mail : info@hattonjewels.com